FAQs
Products & Packs
What's the difference between Starter, Trial and Tray products?
The Sampler (2 cans) is three cans — ideal for an initial try. The Sampler (6 cans) gives you six cans so your dog gets several meals, which is a much better test of whether the food suits them. We recommend the Sampler (6 cans) for most new customers. 12-can trays are the everyday format — once your dog is converted, trays are the most cost-effective way to feed regularly.
How do I choose the right pack?
If you're unsure, start with the Sampler. It's enough food to see a real response without a large commitment.
Shipping & Delivery
Do you ship outside New Zealand?
No — Local Pet Food is NZ-only and we currently deliver within New Zealand only.
What are your shipping rates and timeframes?
Free shipping on orders over a certain threshold. Full rates and delivery timeframes are on our Shipping & Returns page.
Can I return or exchange a product?
Please contact us if there's an issue with your order. We'll sort it out.
Subscriptions
How does Subscribe & Save work?
Subscribe & Save is available on all 12-can tray products. Choose your delivery frequency and save on every order. You can change, pause, or cancel at any time from your account.
Can I subscribe to the Starter or Samplers?
The Starter and Samplers are one-time purchase only — they're designed as entry points. Once your dog is converted, switch to a 12-can tray subscription to get the best value.
Feeding & Storage
How do I transition my dog to Local Pet Food?
We recommend a gradual transition over 7–10 days. Mix a small amount of Local Pet Food with your dog's current food, gradually increasing the proportion each day.
Is Local Pet Food grain-free?
Yes — all Local Pet Food recipes are grain-free. No wheat, corn or soy.
Is Local Pet Food AAFCO compliant?
Yes, Local Pet Food is AAFCO compliant, meaning it meets the nutritional standards recognised for complete dog food.
How much should I feed my dog?
Quantities vary by your dog's size and activity level. A general guide is provided on each product page. If you're unsure, speak with your vet.
How should I store opened cans?
Once opened, cover and refrigerate unused portions. Use within a few days of opening. Store unopened cans in a cool, dry place.
Ingredients & Suitability
What proteins does Local Pet Food use?
We currently offer duck and turkey — both sourced from NZ farms.
Is Local Pet Food suitable for dogs with allergies?
Our recipes use single or limited protein sources and are grain-free, which can suit dogs with common food sensitivities. Always check the full ingredient list. If your dog has been diagnosed with a food allergy, consult your vet before making dietary changes.