Effective Date: 1 May 2025

At Local, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit and shop with us.

1. What Information We Collect

We may collect the following personal information when you use our website:

• Name and contact details (email address, phone number, delivery address)
• Payment information (processed securely via Stripe; we do not store credit card details)
• Account login details (if you create an account)
• Information you provide when contacting us or signing up for our newsletter
• Website usage data (e.g., IP address, browser type)

2. How We Use Your Information

We use your personal information to:

• Process and deliver your orders
• Communicate with you about your purchases or enquiries
• Send updates, promotions, and newsletters (if you have opted in)
• Improve our website and customer experience
• Comply with legal obligations

3. Sharing Your Information

We only share your data with trusted third parties when necessary, such as:

• Payment processors (e.g., Stripe)
• Delivery and logistics providers
• Service providers who help maintain our website

We do not sell or rent your personal information to third parties.

4. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can manage or disable cookies through your browser settings, but some site features may not function properly without them.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections or updates to your information
• Withdraw consent for marketing communications at any time
• Request deletion of your personal data (subject to legal requirements)

To exercise any of these rights, please contact us at info@localpetfood.co.nz.

6. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the Internet is 100% secure.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: info@localpetfood.co.nz